FREE DELIVERY OVER €60*
Year Round Returns
Teddys Fashions does not offer free returns. We are happy however for you to return any item you purchase from our site within 14 calendar days of receiving it. During this period you can return the item for any reason. If you return any item because of a change of mind you will have to pay the cost of returning it. There will be no charge for returning an item that is faulty. All items however will be checked before shipping to ensure they are as described and are free from damage or faults. Your refund will be credited to the original payment method once the returned item has been received and inspected. If you wish to return any item because it does not fit, the items must be returned within 14 days.
Unwanted goods must be returned in a fully resalable condition and any tags must be intact within the 14 day period. Extra care must be taken when trying on clothing, please ensure you are not wearing any makeup, fragrance, or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Exceptions: In the interest of health & safety we cannot accept returns of:
Exchanges
If you have ordered the incorrect size or colour we recommend placing a new order for the desired item. You can then return the original item(s) and receive a full refund. If you wish to exchange any item because it does not fit, the items must be returned within 14 days.
Refunds
Please allow up to 14 days for refunds to be issued and processed to your original payment method. No refunds are issued on delivery charges unless the item was returned as faulty.
How can I return items?
If you have purchased from our online site you can make a return in – store, via An Post (Best Option) or through a parcel or courier service of your choosing. You must have your order number. If you purchased an item in store you can only return the item back to the store.
We recommend using a tracked shipping option when returning items in the event your item(s) go missing in transit. We can not take responsibility for any items that go missing or get damaged during transit.
Returning items in–store
You are able to return any item you purchased online in–store as long as it is within our 14 day return policy. You must have your returns note and goods for return that are in a resalable condition, with all tags and undamaged. Once your return is processed a refund will be issued online through your original payment. Refunds for items sold online cannot be issued in store. Please note that refunds to cards can take 3 -5 working days to process and are the responsibility of your card provider.
Returning items by post
A return form will be enclosed with your order. Simply complete your returns form and enclose it with your repackaged items and return it to Teddy's Fashions, Bridge Street, Westport, Co. Mayo
Returning items by courier/parcel services
A return form will be enclosed with your order. Simply complete your returns form and enclose it with your repackaged items. Arrange for your desired courier service to collect your item or drop it off yourself and arrange to have it sent to Teddy's Fashions, Bridge Street, Westport, Co. Mayo
If you have any further questions or queries visit our contact page for more contact options.